Frequently Asked Questions (FAQ)
1. When will my order be delivered?
The total delivery period includes both order-processing and shipping time.
Orders are generally processed and dispatched within 1–7 business days after confirmation. Once shipped, delivery usually takes approximately 3–15 business days.
Processing or delivery may take longer due to:
- Product availability
- Delivery location
- Weekends or public holidays
- Promotional or peak-sales periods
- Courier delays
- Customs procedures
- Severe weather
- Other events outside our reasonable control
Some items that are immediately available may be dispatched on the next business day.
For delivery enquiries, contact:
Email: philipjicinrdrsei@gmail.com
2. Do I need to pay for shipping?
Standard shipping is free for qualifying orders and destinations covered by our Shipping and Delivery Policy.
If any shipping fee applies to your order, the amount will be clearly shown during checkout before payment or order confirmation.
3. Is it possible to cancel an order?
Because order preparation may begin shortly after confirmation, please submit your cancellation request as soon as possible.
Email: philipjicinrdrsei@gmail.com
We will try to process the request, but cancellation cannot be guaranteed once an order has entered processing or is being prepared for shipment.
An order that has already been dispatched can no longer be cancelled. After delivery, it must be handled in accordance with our Return and Refund Policy and any mandatory consumer rights that apply.
4. What should I do if my product is defective, damaged or incorrect?
Please contact us within 7 days after delivery if the product received is defective, damaged or different from the item ordered.
Send your request to:
Email: philipjicinrdrsei@gmail.com
Please provide:
- Your full name
- The email address used for the order
- Order number
- Product name
- A clear explanation of the problem
- Photographs or videos showing the defect, damage or incorrect item
Once the information has been reviewed, we will provide the appropriate return, replacement or refund instructions.
5. Under what circumstances may a return or exchange be refused?
Subject to mandatory consumer law, a return or exchange may not be accepted if:
- The request is made more than 7 days after delivery
- The product has been used beyond what is reasonably necessary for inspection
- The item has been modified, repaired, washed or cleaned
- Labels, packaging, components or accessories are missing
- Damage was caused after the product was received
- The item contains scratches, stains, odours or other customer-caused damage
- Only part of a product set is returned
- The item is sent back without first contacting customer support
- The return does not comply with our Return and Refund Policy
- The product was made or customized to the customer’s specifications
- The product is excluded from return for health, hygiene or safety reasons where legally permitted
Minor colour or appearance differences caused by lighting, display settings or reasonable photographic variation may not qualify as defects.
Nothing in these conditions restricts mandatory consumer rights provided by applicable law.
6. Why is tracking unavailable after shipment?
Tracking details may not become active immediately after an order is marked as dispatched.
A parcel may first need to be transferred from the warehouse to the courier’s sorting or distribution facility. It can take up to 3 business days for the first tracking update to appear.
Please check the tracking page again later. If no update is visible after 3 business days, contact us and include your order number:
Email: philipjicinrdrsei@gmail.com
7. Why have I not received an order email?
Please check:
- Your spam or junk-mail folder
- Whether the email address entered at checkout is correct
- Whether your email provider blocks automated messages
- Whether your mailbox has reached its storage limit
Please add the following address to your approved sender list:
If the message is still unavailable, contact us with your full name and order number.
8. Can I change my delivery address?
You may request an address correction within 12 hours of placing the order.
Send the correct address and your order number to:
Email: philipjicinrdrsei@gmail.com
Address changes cannot be guaranteed because processing may begin immediately.
After dispatch, we are generally unable to change the delivery address. You may need to contact the courier directly, and any modification will remain subject to the courier’s rules and capabilities.
9. Why can’t I add an item to my shopping cart?
Make sure that every required product option has been selected. Depending on the item, this may include:
- Model
- Size
- Colour
- Quantity
- Specification
- Other available variations
The item cannot be added until all required selections have been completed.
You should also confirm that the chosen product variation is currently available.
10. Why is my order still being processed?
Preparation time depends on inventory and order volume. Products that are in stock are usually prepared within 1–7 business days.
Temporarily unavailable or high-demand products may require additional processing time. If a substantial delay occurs, we may contact you using the email address submitted with the order.
The estimated delivery period begins only after dispatch.
If your order is urgent, contact us before purchasing to confirm availability:
Email: philipjicinrdrsei@gmail.com
Contact Information
Company name:
Bil & Mand
Brand name:
jopoc
CVR number:
17550543
Owner/Proprietor:
Brian Nielsen
Registered address:
Søndergade 43, 2.
4900 Nakskov
Denmark
Business activity:
Automotive repair
Website:
https://www.jopoc.shop/