Notes on individual business transactions

Postal Address

Bil & Mand
Søndergade 43, 2.
4900 Nakskov
Denmark

Please note that we do not provide telephone support for enquiries relating to orders, payments, transactions or customer services.

To help protect your personal information and ensure that your request is properly recorded, please contact us through our online customer-support service or by email.

We appreciate your patience, cooperation and understanding.

Product Prices

The applicable price is displayed separately on each product page.

Unless otherwise stated, the price shown at checkout is the price payable for the selected product, excluding any additional charges clearly disclosed before the order is submitted.

Order Processing and Delivery

After an order and, where applicable, its payment have been confirmed, the order will normally be processed and dispatched within 1–7 business days.

Delivery times may vary depending on the destination, logistics provider, product availability, customs procedures and other circumstances outside our reasonable control.

Accepted Payment Methods

We may accept the following payment options:

Credit card
Cash on Delivery, where available

The payment methods available for a particular order will be shown during checkout.

Additional Charges

Standard delivery is free for qualifying destinations covered by our Shipping and Delivery Policy.

If additional costs apply because of the selected product, delivery location or payment method, they will be clearly presented before the customer completes the order.

Taxes, customs duties or other charges imposed by the destination country may apply in accordance with local laws and regulations.

Returns, Exchanges and Refunds

For assistance with a return, exchange or refund, please contact our online customer-support team by email.

Customers should provide their order number, contact details, the reason for the request and any relevant supporting information so that we can review the matter efficiently.