Privacy Policy
This Privacy Policy applies to https://www.jopoc.shop/, operated by Bil & Mand under the brand name jopoc.
Please read this Policy carefully before visiting the website, placing an order, creating an account or using any products, features or customer-support services offered through the website.
For the purposes of this Policy, the website, online store and associated services are collectively referred to as the “Services.”
1. Information We May Collect
Bil & Mand may collect personal and technical information that is reasonably necessary to operate the Services, process transactions and fulfil the purposes described in this Policy.
“Personal data” means information that identifies an individual or can reasonably be connected to an identifiable individual.
1.1 Information Provided by Customers
Depending on how a customer uses the Services, we may collect:
- Full name
- Date of birth, where legally necessary
- Billing and delivery addresses
- Postal code, city and country
- Telephone number
- Email address
- Account username, password and preferences
- Information required to verify identity
- Order and transaction details
- Product and delivery information
- Payment method and payment status
- Return, exchange and refund information
- Messages and information submitted to customer support
- Reviews, comments, photographs or videos voluntarily submitted through the Services
Complete payment-card details may be collected and processed directly by an authorized payment provider rather than stored by Bil & Mand.
Customers should avoid providing personal information that is not necessary for the requested transaction or service.
1.2 Information Collected Through Use of the Website
When customers access or use the Services, we may automatically collect:
- IP address
- Browser type and language
- Device type and identifiers
- Operating system and browser version
- Approximate location based on the IP address
- Access date and time
- Pages and content viewed
- Referring website
- Click and navigation activity
- Session duration and frequency of use
- Cookie and similar technology identifiers
- Website-performance and error information
- Network and security information
- Order, payment and delivery status
- Content or transaction messages submitted through the Services
2. How Information Is Collected
Personal data may be collected in the following ways.
2.1 Information Submitted Directly
Customers may provide information by:
- Completing website or checkout forms
- Registering an account
- Placing an order
- Providing billing, payment or delivery information
- Contacting us by email
- Submitting a return, exchange or refund request
- Posting a review or other content
- Participating in a survey, promotion or campaign
- Sending written correspondence
Transaction and customer-service enquiries should be submitted through our online support channel or by email.
2.2 Automatic Collection
Technical and usage information may be recorded automatically through:
- Cookies
- Server logs
- Website analytics
- Device identifiers
- Session or local storage
- Fraud-prevention systems
- Website-security technologies
- Similar tracking tools
Non-essential cookies will be used only after consent has been obtained where required by applicable law.
2.3 Information from Service Providers
We may receive relevant information from third parties that assist us with:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting
- Cloud storage
- Customer support
- Fraud prevention
- Analytics and advertising
- Email communications
- IT services and security
3. How We Use Personal Data
Information may be used to:
- Operate and maintain the jopoc website
- Provide products and related Services
- Register and manage customer accounts
- Confirm customer details
- Receive and process orders
- Confirm or collect payments
- Arrange shipping and delivery
- Provide tracking and order updates
- Communicate about purchases
- Answer customer enquiries
- Resolve complaints
- Process cancellations, returns, exchanges and refunds
- Send campaign rewards or promotional items
- Conduct surveys and measure customer satisfaction
- Analyse website traffic and customer interaction
- Improve existing products and Services
- Develop new products or features
- Personalize content and remember preferences
- Prepare anonymous or aggregated statistical reports
- Send marketing communications where permitted
- Display and evaluate advertising where legally allowed
- Prevent fraud, misuse and unauthorized transactions
- Protect customer accounts and website security
- Resolve technical or operational problems
- Comply with accounting, tax and regulatory obligations
- Enforce contractual terms
- Establish, exercise or defend legal claims
- Protect the rights, property and safety of Bil & Mand, customers and third parties
We will not use personal data for an incompatible purpose unless the new processing is permitted by applicable law.
4. Legal Bases for Processing
Where the GDPR applies, Bil & Mand processes personal data on one or more of the following grounds:
- Performance of a contract: Processing an order, receiving payment, arranging delivery, providing customer support or handling a return or refund
- Legal obligation: Complying with tax, bookkeeping, accounting, consumer-protection, product-safety or regulatory requirements
- Legitimate interests: Preventing fraud, protecting the website, operating and improving the business, answering enquiries and defending legal rights
- Consent: Sending certain marketing communications or using non-essential cookies and tracking technologies
- Other lawful grounds: Processing permitted under applicable data-protection legislation in limited circumstances
Where processing is based on consent, customers may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
5. Sharing Information with Third Parties
We may disclose personal data where reasonably necessary to provide the Services or comply with legal obligations.
Recipients may include:
- Courier and logistics companies
- Warehousing and fulfilment providers
- Payment processors, banks and payment networks
- Website-hosting and cloud-service providers
- Customer-support platforms
- Email-service providers
- Analytics and advertising providers
- Fraud-prevention and IT-security providers
- Accountants, lawyers and other professional advisers
- Courts, law-enforcement agencies, regulators and public authorities
Information may also be shared:
- With the customer’s consent
- To process or deliver an order
- To investigate or prevent fraud
- To resolve a dispute
- To comply with a legal procedure
- To protect the rights or safety of customers or third parties
- During a merger, acquisition, restructuring or transfer of business assets
Bil & Mand does not sell customer personal data to third-party advertisers.
6. Service Providers and Data Processing
We may appoint carefully selected service providers to process personal data on our behalf.
Where legally required, these providers must follow appropriate contractual, confidentiality, security and data-protection obligations. They should use customer information only for authorized purposes connected with the Services they provide.
Certain independent providers, such as banks, payment companies and couriers, may also process information under their own legal responsibilities and privacy policies.
7. Cookies and Similar Technologies
The website may use cookies and related technologies to:
- Operate essential website functions
- Maintain shopping-cart and checkout sessions
- Remember customer selections
- Support account login
- Protect website and account security
- Detect fraudulent activity
- Analyse traffic and performance
- Improve website content and usability
- Remember language or country preferences
- Personalize content and advertising
- Evaluate marketing campaigns
Customers can manage or disable cookies through the website’s consent settings, browser settings or device settings.
Disabling cookies may affect:
- Account login
- Saved settings
- Shopping-cart functions
- Checkout and payment
- Website security
- Content preferences
- Certain analytical or advertising functions
Where consent is legally required, non-essential cookies will not be activated before valid permission has been obtained.
8. Device and Registration Information
When customers access the Services, we may automatically receive technical information such as IP address, browser type, browser language, operating system, device type and device identifiers.
This information may be used to:
- Confirm that the website operates correctly
- Understand the technical environment used to access the Services
- Improve website performance
- Detect suspicious activity
- Prevent fraud and unauthorized access
- Maintain service and account security
9. Accuracy and Correction of Personal Data
Customers are responsible for ensuring that the information they provide is accurate and current.
Customers may request correction of information such as:
- Name
- Billing or delivery address
- City and postal code
- Telephone number
- Email address
- Delivery details
- Payment or refund information
We may update information where reasonably necessary to process an order, payment, refund or delivery, subject to applicable law and appropriate verification.
10. Data Security
Bil & Mand applies reasonable administrative, physical, technical and organizational safeguards designed to protect personal data against:
- Unauthorized access
- Accidental loss
- Unlawful disclosure
- Destruction
- Alteration
- Leakage
- Misuse
- Fraudulent or unauthorized processing
Security measures may include access controls, password protection, authentication systems, encrypted transmission where appropriate, secure servers, backups, fraud monitoring and confidentiality requirements.
No online transmission or electronic-storage system can be guaranteed to be completely secure. Customers should protect their passwords and use secure devices and internet connections where possible.
11. Data Retention
We retain personal data only for as long as reasonably necessary to:
- Provide the Services
- Process orders, payments and deliveries
- Manage returns and refunds
- Maintain accounting and transaction records
- Meet tax and legal requirements
- Resolve complaints or disputes
- Prevent fraud
- Enforce agreements
- Establish or defend legal claims
- Protect legitimate business interests
When information is no longer required, it may be securely deleted, anonymized, aggregated or restricted from further processing.
12. International Data Transfers
Some providers may store or process personal data outside Denmark, Germany or the European Economic Area.
Where an international transfer is subject to the GDPR, we will use an appropriate legal mechanism, which may include:
- A European Commission adequacy decision
- Approved Standard Contractual Clauses
- Binding Corporate Rules
- Supplementary technical and organizational safeguards
- Another transfer mechanism permitted by applicable law
Customers may contact us for additional information about safeguards relevant to their personal data.
13. Information Concerning Minors
The Services are not specifically intended for children.
A customer must have the legal capacity required to enter into a purchase contract. A minor who cannot independently enter into such a contract must obtain permission from a parent or legal guardian before:
- Using the Services
- Creating an account
- Placing an order
- Making a payment
- Providing personal data
If we become aware that a minor has submitted personal information without appropriate authorization, we may delete or restrict that information where required by law.
14. Customer Privacy Rights
Subject to applicable law and the circumstances of the processing, customers may request:
- Confirmation that their personal data is being processed
- Access to their personal data
- Correction of inaccurate information
- Completion of incomplete information
- Deletion of eligible personal data
- Restriction of processing
- Objection to certain processing activities
- Withdrawal of consent
- A portable copy of eligible data
- Suspension of direct marketing
- Review of certain automated decisions
- Submission of a complaint to a competent data-protection authority
A request may be limited or refused where:
- The customer’s identity cannot reasonably be verified
- Disclosure would adversely affect another person’s rights
- Information must be retained by law
- The request is manifestly unfounded, excessive or repetitive
- Disclosure would seriously interfere with fraud prevention
- Legal privilege or another lawful exemption applies
We may request reasonable proof of identity before processing a privacy request. Where legally permitted, a reasonable fee may apply to manifestly unfounded, excessive or repetitive requests.
15. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect:
- Changes in data-protection laws
- Updated regulatory guidance
- Changes to our products or Services
- New payment or delivery arrangements
- Changes in business operations
- Security or technical developments
- Changes to service providers
The latest version will be published at https://www.jopoc.shop/.
Customers should review the current Policy before continuing to use the Services.
16. Contact Information
For questions, privacy requests or concerns about the handling of personal data, contact:
Company name:
Bil & Mand
Brand name:
jopoc
CVR number:
17550543
Owner/Proprietor:
Brian Nielsen
Registered address:
Søndergade 43, 2.
4900 Nakskov
Denmark
Business activity:
Automotive repair
Website:
https://www.jopoc.shop/