Shipping and Delivery Policy
This Shipping and Delivery Policy applies to purchases made through https://www.jopoc.shop/, operated by Bil & Mand under the jopoc brand.
1. Delivery Services
Orders are delivered using express or standard courier services, depending on the destination, product and available delivery method.
We appoint approved courier and logistics providers to process deliveries. Customers may not independently arrange collection or appoint an unauthorized shipping provider unless written approval has been obtained from Bil & Mand in advance.
2. Available Delivery Countries
We currently provide delivery to:
- Germany
- Spain
- Czech Republic
- Austria
Delivery availability may depend on the customer’s exact address, product restrictions and courier coverage. The available delivery options will be displayed during checkout.
3. Free Standard Shipping
Standard shipping is free for qualifying orders delivered to:
- Germany
- Spain
- Czech Republic
- Austria
If a different delivery service or additional fee applies, the relevant cost will be shown before the order is completed.
4. Return Shipping Charges
When a customer returns a product for personal reasons, the return shipping fee is calculated at €5 per kilogram.
A parcel weighing less than 1 kilogram will be charged as 1 kilogram. Any partial kilogram may be rounded up to the next full kilogram when calculating the return cost.
If the return concerns a verified defective, damaged or incorrect item supplied by us, Bil & Mand may cover or reimburse reasonable return shipping costs. Customers must contact customer support and receive return instructions before sending the item back.
These terms do not restrict any mandatory consumer rights or statutory remedies provided by applicable law.
5. VAT and Delivery Costs
Eligible VAT-Inclusive Free-Shipping Destinations
Free standard shipping with VAT included is available for qualifying deliveries to:
- Germany
- Spain
- Portugal
- Poland
- Czech Republic
- Slovakia
- Slovenia
- Bulgaria
- Romania
- Austria
VAT Treatment
- Online payments: VAT included
- Cash on Delivery: VAT included, where this payment option is available
The final amount payable will be displayed before the order is confirmed.
Customs duties, import taxes, handling charges or other government-imposed fees that are not expressly included at checkout may be payable in accordance with the laws of the destination country.
6. Order Processing
Orders are generally processed and dispatched within 1–7 business days after the order has been placed and, where applicable, payment has been confirmed.
Business days do not include:
- Saturdays
- Sundays
- Public holidays
- New Year holidays
Orders delivered to remote regions, islands or locations with limited courier coverage may require additional processing or transit time.
7. Estimated Delivery Time
After dispatch, delivery normally takes approximately 3–15 business days.
The total time required to receive an order consists of:
- Order processing: approximately 1–7 business days
- Delivery after dispatch: approximately 3–15 business days
These periods are estimates and do not constitute guaranteed delivery dates.
8. Circumstances That May Cause Delays
Processing or delivery may take longer during:
- Sales and promotional campaigns
- Public holidays and peak shopping periods
- Year-end or New Year periods
- Severe weather
- Natural disasters
- Courier or transportation disruptions
- Customs inspections
- Public-authority restrictions
- Events outside our reasonable control
If we become aware of a substantial delay affecting an order, we may contact the customer using the details provided during checkout.
9. Delivery Communications
Bil & Mand or the appointed courier may contact the customer or recipient by email, telephone or message when reasonably necessary to:
- Confirm the delivery address
- Arrange a delivery time
- Request missing or additional information
- Provide delivery updates
- Report an unsuccessful delivery attempt
- Resolve another delivery-related issue
- Arrange or confirm a Cash on Delivery payment
Customers must provide complete, current and accurate contact and delivery information.
10. Unsuccessful Delivery
Delivery may be unsuccessful if:
- The address is inaccurate or incomplete
- The recipient is repeatedly unavailable
- The courier cannot contact the recipient
- The package is refused
- A required Cash on Delivery payment is unavailable
- Access to the delivery address is restricted
- Required delivery information has not been provided
Where legally permitted, the customer may be responsible for reasonable redelivery or return costs resulting from an incorrect address, repeated absence, refusal of the parcel or other circumstances caused by the customer.
Any charges will remain subject to applicable consumer-protection law.
11. Health, Hygiene and Workplace Safety
Our logistics partners are expected to comply with applicable health, hygiene, transportation and workplace-safety requirements.
Operational procedures may be changed when necessary to comply with instructions issued by public authorities, local authorities or courier providers.
12. Contact Information
For questions concerning shipping, tracking or delivery, please contact:
Company name:
Bil & Mand
Brand name:
jopoc
CVR number:
17550543
Owner/Proprietor:
Brian Nielsen
Registered address:
Søndergade 43, 2.
4900 Nakskov
Denmark
Business activity:
Automotive repair
Website:
https://www.jopoc.shop/